Refund policy

Due to the highly customized nature of our laser-engraved and handcrafted Zippo lighters, CLuxvn has a specific return and refund policy:

Non-Returnable Items (Custom Lighters)

• All personalized Zippo lighters (with custom engraving/design) are considered final sale and cannot be returned or exchanged. This is because the item is uniquely made for you and cannot be resold.

• Exceptions are only made for items that are damaged during shipping or defective (e.g., a mechanical issue with the Zippo insert or an error in the engraving that deviates from the confirmed design proof).

Damaged or Defective Items (Exception)

• If your product arrives damaged or you believe it is defective, you must contact us at luxcvn@gmail.com within 7 days of delivery.

• We require clear photographic evidence of the damage or defect.

• Upon confirmation of the damage or defect, we will, at our discretion, offer you a full refund or a replacement free of charge.

Refunds (Processing)

• Approved refunds will be processed to your original method of payment within 7-10 business days.